Accident & Emergency Services

Specialist On Call

24-hours Ambulance Services

Advanced CT Scan & Operation Theatre

Accident & Emergency in Pantai Hospital Ayer Keroh

Pantai Hospital Ayer Keroh’s Accident & Emergency Department is open 24 hours a day and well-equipped to handle any injury in first aid treatment, or medical emergency, round-the-clock every day. At the A&E, the dedicated team of doctors and nurses are specially trained for emergency situations. They will evaluate the situation immediately using the triage method. The most severe cases with life-threatening conditions will be our topmost priority, while the rest may need a 30-minute wait for yellow cases and 90-minutes wait for green cases, depending on the number of patients at the A&E.

In addition to having a team of emergency specialists assessing and managing your case, a multidisciplinary team of specialists and surgeons are also on call to attend to complex medical conditions.

At Pantai Hospital Ayer Keroh, we pride ourselves in the emergency care, treatment and management of these conditions:

Various kind of trauma including motor vehicle accident, industrial accident , domestic accidents and others
Cardiac emergencies such as myocardial infarct, arrhythmias and others
Neurological diseases such as CVA and intracranial bleeds
Obstetrician and gynae emergencies
Medical emergencies such as dengue fever
Paediatric emergencies
Respiratory emergencies
ENT emergencies
Ophthalmology emergencies
Urology emergency
Diabetic ketoacidosis (or DKA, a life-threatening problem that affects people with diabetes)
Hypertensive emergency (severe increase in blood pressure)
Thyrotoxicosis (excessive release of thyroid hormones, causing adrenergic hyperactivity)
Any other emergencies

The diagnostic process at the Emergency may involve various departments (modalities) such as the clinical laboratory services and imaging services. Once the patient has received the urgent medical intervention, he or she is transferred to a ward for further observation and treatment.

To list down eg. , mortuary, diagnostic imaging (CT scan, X-ray), blood tests, cath lab, operaion theater cathlab etc)

Our A&E Department provides 24-hour ambulance services and medical transportation. PHAK owns 2 ambulances and we are assisted by trustworthy outsourced ambulances by MOU. We cover all states for cold cases transferring with the help of outsourcing. For house calls, we cover 15 KM from the hospital. Beyond this radius, we will advise/ encourage to contact KKM ambulance in view of emergency but will provide flow once patient stablised, on transferring to PHAK.

Our ambulance service includes transporting stable / unstable patients from home to hospital, hospital to other facilities/ home, involved in charitable events / standby in state level events upon invitation, supporting government in view of disaster management and international transfer depending on destination.

Triage & Waiting Time

The triage system is used to sort patients into categories so those with urgent medical needs get help first. The assessment is based on how sick a patient is upon arrival at the emergency.

An overview of three category triage acuity systems;

Red Zone: Emergency

Acuity

Immediately life or limb threatening

Recommended reassesment

Continuous

Example

Cardiopulmonary arrest,serve respiratory distress,major burns, major trauma, massive uncontrolled bledding Coma, status epil...

Yellow Zone: Urgent

Acuity

Requires prompt care, but will not cause loss of life or limb if left untreated for several hours.

Recommended reassesment

Every 30 minutes

Example

Abominal pain, non cardiac cp, multiple fractures, lacerations, renal calculi

Green Zone: Non Urgent

Acuity

And treatment but time is not a critical factor

Recommended reassesment

Every 1-2 hrs

Example

SPOKEN LANGUAGE

English, Mandarin, Malay

The medical specialists are on call for 24 hours. If you have a preferred specialist at our hospital, you can inform the admissions counter that you wish to follow up with him or her.

We accept various modes of payment including cash and major credit cards at our hospitals. For the convenience of international patients, we also accept major foreign currencies.

If you’re paying via insurance, whether it’s a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses at the A&E, here are the documents needed:

	A photocopy of your NRIC/passport
	Original hospital receipts and invoices
	Itemised hospital bills/detailed bills
	Any diagnostic reports (blood test, coronary angiogram, X-ray, etc.)
	For overseas treatment: passport copies, boarding pass, flight ticket details, original itemised bill (and English translation, if necessary)

If you are admitted at our hospital after a visit to the A&E, please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.

Frequently Asked Questions (FAQs)

1 When should I go to the Emergency department?
2 What types of emergencies are handled by the Emergency department?

1 When is the best time to visit the Emergency department?
2 What can I expect when arriving at the Emergency department?
3 Who will I see in the Emergency department?
4 How long do I need to wait to see a doctor?
5 Can I bring my child to be treated at the Accident & Emergency department?
6 When does doctor decide to admit a patient?
7 What are the admission process?
8 Why do you keep a patient under observation instead of admitting them?

1 What are the payment procedure at the Accident & Emergency department?

About Accident & Emergency Conditions
Process & Procedures
Billing & Payment