Our 24/7 Accident & Emergency Services

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Accident & Emergency

Pantai Hospital Laguna Merbok Accident & Emergency Department is open 24 Hours on a daily basis and is well equipped to handle various emergency conditions. Our dedicated team of medical officers and nurses are well trained to manage emergency conditions.

In addition, our team of specialists are on call daily and are ready to attend to patients who require emergency treatment.

The following emergency conditions can be treated at our A&E department:

Various kinds of trauma cases including motor vehicle, industrial and domestic accidents.
Obstetrics and gynaecology emergency such as heavy per vagina bleeding and ectopic pregnancy.
Paediatric emergency such as high fever,seizures and breathing difficulty.
ENT Emergency such as nose bleed, jaw dislocation and foreign body in ear, nose and throat.
Surgical emergency such as acute appendicitis, intestinal obstruction, strangulated hernia and per rectal bleeding.
Cardiology emergency such as arrhythmia and acute coronary syndrome
Medical emergency such as sepsis and difficulty breathing.

The treatment process at the Emergency may involve various departments such as the clinical laboratory and imaging services. Once the patient has received urgent medical attention, he or she will be transferred to the ward for further observation and treatment.

Well equipped treatment area to cater for wide range of emergency conditions
Triage counter which allows prompt assessment of the severity of patient’s condition
Designated Covid-19 screening area to screen suspected cases
Nebulizer area to treat patients with acute asthmatic attack or chronic obstructive pulmonary disease

Our A&E Department provides 24-hour private ambulance services and medical transportation.

Triage & Waiting Time

The Malaysian triage system is used to sort patients into categories so that patients are attended to according to the severity of their clinical condition.

Red Zone: Emergency

CRITICAL
Seen Immediately

Require Immediate Life Saving intervention

Yellow Zone: Urgent

HIGH RISK
Seen within 30 minutes

Confused/ Lethargy/ Disorientated Severe Pain
Unable to walk but airway is secure, hemodynamically stable on trolley

Green Zone: Non Urgent

NON CRITICAL
Seen within 90 minutes

Airway secure
Ambulating
Hemodynamically stable

Dedicated Team At The A&E

Dr Ahmad Wildan Bin Azhar

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr Muhamed Nabil Fahmi Bin Jamaluddin

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr Katiravan A/L Sivalingam

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

Dr Tengku Ainafarihan Tengku Abdullah

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English & Malay

Dr Allimalar Naidu Nagathandarn

SPECIALTIES

Medical Officer

SPOKEN LANGUAGE

English, Malay

All patients will be assessed by the medical officer. Subsequently, patients will be referred to see the relevant specialist.

After assessment by specialist, patient will then be admitted to the ward directly from A&E department.

We accept various modes of payment including cash, on-line payment and major credit cards.

If you are paying via insurance, eg. personal accident plan or comprehensive plan, here are the documents needed:

	A photocopy of your NRIC/passport
	All relevant investigation results (eg blood test, x-ray and scan reports)

If you are admitted at our hospital after a visit to the A&E, please check at the admissions counter if your insurance coverage is eligible for direct billing or the cashless service.

Frequently Asked Questions (FAQs)

1	When should I go to the Accident & Emergency department?

Whenever you have an emergency condtion which requires immediate medical attention.

2	What types of emergencies are handled by the Accident & Emergency department?

Medical, Paediatric, Surgical, Cardiology, Nephrology, Orthopaedic, Ear, Nose & Throat, Obstetric and Gynaecology emergencies.

1	When is the best time to visit the Accident & Emergency department?

Anytime, as we are operating 24 hour daily.

2	What can I expect when arriving at the Accident & Emergency department?

Kindly proceed to the triage counter where a nurse will attend to you. Subsequently, you will need to wait for your turn to be attended by our medical officer based on the severity of your clinical condition.

3	Who will I see in the Accident & Emergency department?

Medical Officer , Nurses and Specialist.

4 How long do I need to wait to see a doctor?

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes, you may bring your child to seek treatment at our Accident & Emergency Department.

6 When does doctor decide to admit a patient?
7 What are the admission process?

8	Why do you keep a patient under observation instead of admitting them?

Not all patients require admission. Some conditions can be treated on an outpatient basis and the patient requires observation until his/her clinical condition is stable before being allowed for discharge.

1	Will I be able to receive medical treatment if my insurance provider does not cover me?

Yes, you may get treatment from the hospital with cash payment method.

2	What are the payment procedure at the Accident & Emergency department?

We accept various modes of payment including cash, on-line payment and payment by major credit cards/debit cards at our hospitals.

About Accident & Emergency Conditions

1	When should I go to the Accident & Emergency department?

Whenever you have an emergency condtion which requires immediate medical attention.

2	What types of emergencies are handled by the Accident & Emergency department?

Medical, Paediatric, Surgical, Cardiology, Nephrology, Orthopaedic, Ear, Nose & Throat, Obstetric and Gynaecology emergencies.

Process & Procedures

1	When is the best time to visit the Accident & Emergency department?

Anytime, as we are operating 24 hour daily.

2	What can I expect when arriving at the Accident & Emergency department?

3	Who will I see in the Accident & Emergency department?

Medical Officer , Nurses and Specialist.

4	How long do I need to wait to see a doctor?

Based on triage category. Can be immediate to a maximum of 1.5 hours.

5	Can I bring my child to be treated at the Accident & Emergency department?

Yes, you may bring your child to seek treatment at our Accident & Emergency Department.

6	When does doctor decide to admit a patient?

When the doctor deems that the patient's clinical condition requires admission.

7	What are the admission process?

Medical officer will conduct initial assessment of the patient and then refer the patient to our specialist. Our specialist will assess the patient before proceeding for admission.

8	Why do you keep a patient under observation instead of admitting them?

Billing & Payment

1	Will I be able to receive medical treatment if my insurance provider does not cover me?

Yes, you may get treatment from the hospital with cash payment method.

2	What are the payment procedure at the Accident & Emergency department?

We accept various modes of payment including cash, on-line payment and payment by major credit cards/debit cards at our hospitals.